The maritime industry has special challenges and it can be tough finding an IT company that understands this. Net Root is dedicated to provide superior IT, Quality & Technically-related services to the Maritime sector. Being Microsoft Small Business Specialists, we can provide advice on which operating system and which applications are most suitable for its clients’ needs in addition to supplying and installing them.
- IT Support
Our “advanced support contract” include IT support and maintenance of your company as an outsource provider, if you already have one “in house”. We are responsible for the handling of the coordination, planning, purchasing, installation and maintenance of all your IT equipment hardware or Software. Furthermore, we can offer various support services according to your special needs (f.e., our company undertakes only installation , maintenance and onsite troubleshooting and all the planning and coordination are handled by your company or your IT manager.
All packages include: Onsite service, Repair, System Maintenance, Agreed response time. By having the advanced package, our experienced technicians are on duty 24 hours/day, 7 days per week, in order to ensure that your company or vessel, get the support they need, when they need it.
Support Contracts
Net Root Basic – Technical support and coverage of damage your computer equipment.
SERVICES:
- Service help desk to direct telephone support for covered equipment.
- Service call center for reporting failures, request technical support and monitoring of open issues.
- Intervention in the technical areas of operation of the equipment within 24 hours.
- Reconstructive support operating system from Hardware failure.
- Transfer of problem equipment to and from the repair center, or if repair is not possible to complete the sites operating the equipment.
- The cost of the package included the work of the technical.
- The cost of spare borne by the client.
Net Root Advanced – Secure operation of computer equipment, with repairs to the premises operation.
SERVICES:
- All the cover of Net Root Basic.
- Intervention in the technical areas of operation of equipment within 5 hours ( 24 hours/day, 7 days per week ).
- Preventive maintenance to two hours visit, twice a month.
- NET ROOT
- 48 Boumpoulinas str. , Petroupolis , 13231 , Greece
- Τel : (+30 ) 210 – 50 54 358 , Fax : (+30 ) 210 – 50 54 648
- e – mail: info@netroot.gr , Web : www.netroot.gr
